Digipolis Antwerp, an IT-partner of the city of Antwerp group, sought an electronic signature solution on behalf of the Antwerp Police that would alleviate dependence on paper-based operations and reduce document processing time. The reliance on printed documentation often resulted in officers stepping away from the front lines to complete administrative tasks. Signature requests through the mail or in-person would create workflow delays, especially when individuals signed reports in the wrong place or wished to discuss a specific clause prior to signing. The Antwerp Police wanted to eliminate its paper use and utilize a flexible, secure and intuitive digital platform for signatures that would remove the risk of user error and allow for more immediate action.

Digipolis Antwerp elected to partner with Nitro for its focus on security and ability to adapt its products to established organizational processes as part of a digital transformation. With Nitro Sign Premium’s user-friendly platform, Antwerp Police saw a 90% user acceptance rate within six months and achieved their goal to cease paper use entirely. Their positive experience with eSign led Digipolis Antwerp to utilize Nitro products for other city services and departments.