Based in metropolitan Perth, Western Australia, the City of Vincent council provides a wide range of local government services, from strategic planning to sports and recreation. The council's small IT Team are responsible for supporting all service areas, which can be a heavy administrative burden.The council was using Adobe® Acrobat® Pro for all its PDF document creation and editing activities, but the tool had its drawbacks. The high cost and complicated licensing process meant that only 50 to 70 of the council’s 300 desktop workers had access to the software. With prices set to increase dramatically, the council sought an alternative product that could provide the same functionality as Adobe, but to a larger user base. Given their limited IT resources, finding a solution that could be adopted with minimal disruption was key.

The City of Vincent enlisted the help of Insight, a leading IT reseller and solutions integrator, to find a PDF vendor that would allow them to empower more individuals while saving money in the process. Insight then worked closely with the Nitro team to plan a detailed demo, pilot and evaluation process that was aligned with the council’s needs and goals. Previously, the City of Vincent could provide PDF editing capabilities to only 10%-20% of its desktop workers. But with Nitro’s lower price point and flexible licensing arrangements they can empower 500% more employees with the document productivity tools they need. Peter Ferguson, the City of Vincent’s Executive Manager ICT explains: “With Nitro, we can see the potential to expand coverage to 100% of users, so it becomes more of a core operating software as opposed to a specialist tool.” To ensure the switch from Adobe was seamless , Nitro provided City of Vincent with a carefully thought-out transition process and professional change management support. This included a tailored communication plan based on insights gained through pilot launch surveys.