Customer Story - Keytrade Bank

Secured workflows and seamless integration

The Challenge

Managing mortgage loan agreements and signatures digitally

A leader in online trading in Belgium, Keytrade Bank enables customers to access their accounts online from anywhere and manage their finances in their own time. Yet when expanding its B2C online services to include mortgage loans, Keytrade Bank needed a way for customers to add qualified, authenticated digital signatures to transactions in a simplified and secure manner.

The solution

A secure and compliant eSignature integration

Nitro Sign provided Keytrade Bank with an intuitive eSign platform that met their regulatory and legislative needs. Customers could easily sign contracts with electronic identity cards for full security. Nitro Sign improved the time it took for customers to close on a loan, allowing them to move through the process in less than 48 hours.

The Final Results

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The Conclusion

Saved time and costs

By utilizing Nitro Sign, Keytrade Bank reduced its administrative costs by more than 80%. With Nitro Sign's workflows, employees can now regularly monitor the status of onboarding, loan inquiries, and mortgage requests, prompting reminders for customers to complete the eSign process or reach out with questions.

Flawless user experience

Ready-to-sign customers received clear instruction on the signing process and could choose their own electronic signing methods, resulting in a 99% success rate. Nitro Sign also handled Keytrade Bank's large uptick in data volume so they could grow naturally with their customer base.

Seamless integration

Nitro Sign’s API integration capabilities provided easy implementation of Keytrade Bank’s core systems. In doing so, they now offer multiple digital signing methods to their customers including SMS/OTP, eID, password, Digipass, and Softkey.

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