With 3,500 employees and only 500 Adobe Acrobat® licenses, Pacific National was in search of a solution and vendor offering a licensing model that would affordably expand PDF productivity and eSignature capabilities to every Pacific National worker, not just select user groups. Additionally, Pacific National’s distributed workforce ran on a virtualized environment, and had significant challenges finding a PDF productivity solution that was compatible with their Citrix desktop. Over 85% of Pacific National’s knowledge workers weren’t fully equipped to work with PDFs, and users were frequently printing to sign, share, and manipulate documents—which created paper waste and complicated workflows.

When Pacific National split from parent company, Asciano Limited, Business Applications Manager Sarah McCullough used the organizational restructuring as an opportunity to explore new PDF productivity solutions. Her goal for the solution was two-fold: to work smoothly within Pacific National’s virtualized environment while enabling her to equip the entire workforce with critical document productivity tools. “Nitro’s Customer Success team helped us frame up the benefits for our users, so they could consume it all. If we had more software partners who could do that with us, we’d have much better adoption across more of our software,” said McCullough.