Customer Story - Ramsay Sante

A patient-centric eSigning experience

The Challenge

Replace paper-based processes with electronic signatures for healthcare workflows

Ramsay Santé is the largest group of private hospitals in France, caring for over two million patients. The company handles high volumes of healthcare files that include sensitive patient data. To receive medical assistance, patients must physically sign three documents on average—a slow and costly way of working. Under French law, the company must also archive all patient documents for 30 years. The organization’s goal was to securely digitize its document management and signing process in a way that didn’t compromise patient experience.

The solution

A high-trust, compliant electronic signature integration for healthcare

Ramsay Santé searched for a secure electronic signature solution to meet strict healthcare standards and legislation. As their documents couldn’t be stored without a valid signature, strong identification and verification methods were at the top of their criteria list when evaluating vendors. The company chose Nitro Sign for its high security, seamless integration, and powerful identification capabilities.

The Final Results

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The Conclusion

Time saved on signatures

By partnering with Nitro, Ramsay Santé created significant time savings through automated workflows and digital eSigning processes. Healthcare professionals eliminated the burden of document admin and filing and had more time to care for their patients. Documents could be reviewed and authorized digitally which eliminated the need for patients to travel for physical signing each time.

High security & compliance

Protecting patient data was a top priority for the team. With Nitro Sign’s secure and compliant electronic signatures, they had peace of mind they were meeting relevant healthcare standards. With automated identification checks, Ramsay never needed to worry about the validity of each eSignature.

Cost reductions

In the past, the company had to print multiple patient documents before starting treatment. By replacing paper-based processes with fully digital workflows, they saved on paper, printing, scanning, and filing costs.

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