Customer Story - Zebra

Scaling happier with Nitro

The Challenge

Scalability and high user adoption

Zebra Technologies’ tracking technology and solutions provide precise operational data that help businesses understand how they work and how they could work better. Zebra Technologies increased its workforce when it acquired Motorola Solutions' Enterprise business in 2014. With such explosive growth, business leaders sought to manage the change across employees and processes by merging the best aspects of each company.

The Solution

A secure, affordable PDF productivity tool

As a result, Zebra chose Nitro for its superior value and ease of use. Zebra Global Client Support Manager, David Floss, decided that Zebra would benefit more from Nitro's scalability, intuitive interface, and compelling value. With such a high number of knowledge workers who had not previously used Nitro, Floss focused on driving adoption of Nitro throughout the business—not only incentivizing other business units to switch to Nitro at no cost, but also implementing change management strategies that eased the transition and ensured user satisfaction.

The Final Results

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The Conclusion

Seamless communication

David and team felt supported by Nitro from the start. To further drive adoption, Zebra partnered closely with Nitro’s Customer Success team to craft effective user-facing communications.

Training support

Zebra leveraged Nitro’s educational materials—especially the customized microsite, which included a helpdesk integration and site analytics—to see how many people were using the microsite and determine if additional promotion was needed.

Productivity from day one

Designed to mirror the Microsoft Office UI, Nitro’s intuitive interface diffused user resistance to change. Even first-time users were familiar with how to navigate Nitro.

Continental

Scopri come il produttore automobilistico Continental ha collaborato con Nitro per ridurre la carta, promuovere la trasformazione digitale e aumentare la produttività di oltre 12.000 dipendenti.

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