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Nitro Pro Refund Policy

As a customer, your satisfaction and success are the motivation for all we do—which is why we’ll always do everything we can to ensure we make working with documents smarter and easier for you. If, however, you feel like Nitro doesn’t fulfill your needs, we’re here to help make things right.

Try before you buy

We understand you want the perfect fit and that’s why we offer a trial version of Nitro Pro. During this trial you can test all the functionality of the software to be sure it suits your needs and desires.

To ensure Nitro Pro is the perfect fit, you can experience all of Nitro Pro’s powerful features in our free 14-day trial. You’ll also have access to our User Guide, Knowledge Base, and Community Forum to help you maximize your trial and answer any questions you may have.

Experience the Nitro difference for yourself by downloading your free trial today.

Refunds for online customers

You may be approved for a refund if you purchased Nitro from our online store at www.gonitro.com and one of the following conditions applies:

  • The product is proven to be defective by Nitro’s technical support department.
  • Duplicate orders were made at Nitro’s online store.

While these conditions are guidelines, all refunds are made at Nitro’s sole discretion.

How to apply for a refund

We’re sorry to hear that Nitro wasn’t the perfect fit for your needs. If the conditions listed above apply to you, please follow this step-by-step guide to apply for a refund:

  1. If you have already activated your Nitro Pro license, please deactivate it by going to Help tab > About Nitro Pro. Please refer to the following Knowledge Base article for detailed steps on how to deactivate Nitro Pro: http://kb.gonitro.com/knowledgebase#/search/deactivate/000001915
  2. Once your Nitro Pro license has been deactivated, please click below to contact our Support team and specify the details of your refund request.

Request a refund

Note: We will notify you when we have processed your refund request or if we need additional information. Once your request has been processed, please allow 5–8 business days for the refund to appear in your account.

Refunds for business and reseller customers

If you purchased Nitro Pro directly through a Nitro sales representative or reseller, please reach out to your Account Executive or reseller to discuss potential refund options.

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