Terms & Policies

The Product Updates & Sunset Policy ('the Policy') applies to the following products: Nitro PDF Pro, Nitro Sign, Nitro Admin, and Nitro Analytics.

The following products are discontinued, no longer supported, and excluded from the scope of the Policy: Nitro Reader, Nitro PDF Express, PrimoPDF.

Product Updates means any combination of new features, enhancements, fixes, security patches, modifications and/or revisions that are released for Licensed Products, including corresponding Documentation.

Current Release means the first version number in the latest Product Update (eg Nitro PDF Pro version 14.x).

Previous Release means the first version number immediately preceding the Current Release (eg Nitro PDF Pro version 13.x)

Discontinued Release means all releases and versions other than the Current Release and Previous Release (eg Nitro Pro version 12.x and prior releases)

Basic Support means customers can use Nitro Support Center, which includes access to Nitro's Knowledge Base, community forum, user guides, how-to videos and more. Basic support does not include any email/ticket support.

Premium Support means customers receive Basic Support and email/ticket support, with prioritized first response time according to their purchased plan.

Subscription License Agreement means a customer has purchased a subscription (non-perpetual) product license.

Nitro will provide continuous Product Updates for the Current Release.

Nitro, at its discretion, may provide Product Updates to the Previous Release (e.g. to patch a security vulnerability), or may instead provide an update to the Current Release, until it becomes a Discontinued Release.

Nitro will not provide Premium Support nor Product Updates for Discontinued Releases.

Customers that purchase via Subscription License Agreement are entitled to Product Updates and Premium Support during the term of their agreement.

Customers that do not purchase Premium Support or via Subscription License Agreement receive Basic Support, and are not entitled to any Product Updates or Premium Support.

When a new Product Update increments the first version number (e.g. Nitro Pro version 14.x):

• It becomes the Current Release;
• The existing Current Release becomes the Previous Release; and
• The Previous Release becomes a Discontinued Release.

Nitro reserves the right to alter, append or repeal part or all of the Policy at any time.
Nitro reserves the right to make exceptions to the Policy on a case-by-case basis.

These products are provided as cloud services available only via internet browser. As such, customers receive continuous Product Updates without the need to upgrade. The Current Release is the only version supported, and there is no Previous Release.