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DATA PROTECTION

Sub-Processors & Subcontractors

Nitro uses certain sub-processors to provide services to its customers. This page on our website intends to inform you on which sub-processors are applicable and are used by Nitro.

What is a sub-processor?

A sub-processor is a data processor engaged by Nitro who has or potentially will have access to or process personal data when you are using our Services. Nitro engages different types of sub-processors to perform various functions as explained below. Such services provided by the sub-processors we engage are essential for making all functionalities of our services available.


When does Nitro engage a new sub-processor?

Customers who signed Nitro’s Data Processing Addendum will be notified by Nitro in case the sub-processor list, as published on this website, is being updated and aligned with the process set out in the relevant Data Processing Addendum.

Nitro undertakes to update this sub-processors list regularly (when applicable) to enable its customers to stay informed on the scope of sub-processing activities associated with our services.

Sub-processors engaged in our services

 

Nitro Pro

All sub-processors

Name

Purpose

Data Center Location
Amazon Web Services Hosting services EU data centers
App Center Crash logs  
Auth0 Authentication services EU data centers
Azure OpenAI hosted on Azure  
Bugsplat Captures application crashes with an optional email field AWS (Virginia/USA)
Cloudflare Web application firewall Global
Conga Composer Onboarding emails and Provisioning emails EU data centers
DataDog Logging provider EU data centers
Google reCAPTCHA: Spam prevention United States
Intercom Product onboarding and customer contact EU data centers
Kofax CSDK (PDF/A Conversion) Cloud conversion for PDF/A  
Nalpeiron Stores a computer ID that identifies a machine and has an optional username/email field that users can enter data into at activation time Rackspace (Chicago/USA)
Paddle Support for licensing AWS (US-East-1, US-West-2)
Planhat Support services  
Redis Cloud Caching services EU data centers
SFDC Support services EU data centers
Snowflake Database storage services EU data centers
Workato Support Services United States (Virginia)

 

Nitro Sign (Essentials & Advanced)

All sub-processors

Name

Purpose

Data Center Location
Amazon Web Services Hosting services EU data centers
Auth0 Authentication services EU data centers
Snowflake Database storage services EU data centers
Intercom Product onboarding and customer contact EU data centers
SFDC Support services EU data centers
Workato Support services United States (Virginia) 
Planhat Support Services   
Cloudflare Web application firewall Global
DataDog Logging provider EU data centers
Notarius Used by Nitro Sign (Essentials & Advanced) to digitally sign customer documents Canada
Conga composer Onboarding emails and provisioning emails  EU data centers
Google reCAPTCHA: Spam prevention United States

 

Nitro Sign Enterprise Verified

(formerly Nitro Sign Premium)

Infrastructure sub-processor: data storage and hosting

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Microsoft Azure Cloud service provider Amsterdam and Dublin ISO 27001 LEI: 967600DJA1Q8K13MZ845
EUID: BEKBOBCE.0437.910.359
VAT number: BE0437910359
VAT Country Code: BE		 Location where the Customer is using and accessing the Services
Luchthaven Brussel Nationaal 1 K
B-1930 Zaventem
Belgium
 170945484

 

eSignature specific Sub-processors

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
CM.com

SMS OTP signing method: SMS Gateway sending SMS messages

 Netherlands ISO 27001, 27017, 27018, 9001, 14001, and 20000 LEI: 724500QDJRUMSPRDHW25
EUID: NLNHR.20123808
VAT number: NL815652288B01
VAT Country Code: NL		 Location where the Customer is using and accessing the Services Konijnenberg 24
4825 BD Breda
The Netherlands		 408659171
iDIN

Identification via the Dutch iDIN scheme

 Netherlands eIDAS (Electronic Identification, Authentication and Trust Services) regulations LEI:
EUID: NLNHR.67439594
VAT number:
VAT Country Code: NL		 Location where the Customer is using and accessing the Services Omval 300
1096 HP Amsterdam
The Netherlands		  
Criipto Intermediary party related to the Nordics Identity Schemes Amsterdam and Dublin
ISO 27001
Data Privacy Framework
 LEI:
EUID: DKCVR.35142207
VAT number: 35142207
VAT Country Code: DK		 Location where the Customer is using and accessing the Services Gammel Kongevej 3E
1610 Kopenhagen V
Denmark		 305413315
MTarget*

SMS OTP Signing Method: SMS Gateway sending SMS messages

 France ISO 27001 LEI:
EUID: FR3102.490990819
VAT number: FR18490990819
VAT Country Code: FR		 Location where the Customer is using and accessing the Services 44 L'Occitane
31670 Labège
France		 383759404
Amazon Web Services EMEA SARL

Email OTP signing: Email Gateway, mailing service provider

 Germany ISO 27001 LEI: 254900ZMPQNGYV2MYS06
EUID: LURCSL.B186284
VAT number: LU26888617
VAT Country Code: LU		   38, avenue John F. Kennedy,
1855 Luxembourg
Luxembourg		 370576036

*  MTarget is currently not applicable in case of a default set-up and will only be in scope in case of specific demands of the client.

eSignature Sub-processors Engaged for Support Services

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Salesforce (Service Cloud) Management tool for support services related to Nitro eSignatures in general (web-based ticketing system) Sweden ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, PCI DSS, and FedRAMP LEI: 549300UONRKY537S9629
EUID: IECRO.394272
VAT number: IE6414272T
VAT Country Code: IE		 Location where the Customer is using and accessing the Services SALESFORCE TOWER DUBLIN NORTH DOCK D01
W2Y3 DUBLIN
IRELAND		 989878058

 

eSignature Specific Third-party Data Controllers

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Belgian Mobile ID (itsme Services) Provisioning of itsme® Services (for identification, authentication and eSigning) Belgium ISO 27001 LEI: 529900BRYPNBI4HGY560
EUID: BEKBOBCE.0541.659.084
VAT number: BE0541659084
VAT Country Code: BE		 Location where the Customer is using and accessing the Services Rue du Marquis 1
1000 Bruxelles
Belgium		 370468656
Liikenne- ja viestintävirasto / Finnish Transport and Communications Agency Traficom (Finnish Trust Network) Provisioning of services related to the Finnish Trust Network Finland ISO/IEC 27001:2013 LEI:
EUID:
VAT number: FI29247533
VAT Country Code: FI		 Location where the Customer is using and accessing the Services PO Box 96212
FI-01051 LASKUT
FINLAND		 368598824
Digitaliseringsstyrelsen (MitID) Provisioning of services related to MitID Amsterdam and Dublin   LEI:
EUID:
VAT number:  34051178
VAT Country Code: DK		 Location where the Customer is using and accessing the Services Landgreven 4
1301 København K
Denmark		  
DnB Bank ASA (Norwegian Bank ID) Provisioning of services related to Norwegian Bank ID Norway   LEI: 549300GKFG0RYRRQ1414
EUID:
VAT number: 984851006
VAT Country Code: NO		 Location where the Customer is using and accessing the Services Dronning Eufemias gate 30
0191 Oslo
Norway		  
OneID Provisioning of OneID service United Kingdom
ISO/IEC 27001:2013
DIATF
Cyber Essentials
 LEI:984500EA7B5E50549475
EUID: n/a
VAT number: 322031172
VAT Country Code: GB		 Location where the Customer is using and accessing the Services Work.Life, CORE, 30 Brown Street, Manchester, M2 1DH, United Kingdom. 224682311
Finansiell ID-Teknik AB (Swedish Bank ID) Provisioning of services related to Swedish Bank ID Sweden ISO/IEC 27001:2013 LEI:n/a
EUID:SEBOLREG.5566304928
VAT number:SE556630492801
VAT Country Code:SE		 Location where the Customer is using and accessing the Services Kungsgatan 33
111 56 Stockholm
Sweden		 508668824
Swisscom Provisioning of Swisscom signing service Switzerland / Austria
QTSP
ISO/IEC 27001:2013
ISO9001
ISO22301
 LEI:5493005SL9HHOXS3B739
EUID: n/a
VAT number:CHE-489.728.447
VAT Country Code:CH		 Location where the Customer is using and accessing the Services Konradstrasse 12
8005 Zürich
Switzerland		 480512950

Time-stamping and Certification

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Certigna Issuing of RGS/eIDAS certificates and time-stamping services France ISO/IEC 27001:2013 LEI:
EUID: FR5910.481463081
VAT number: FR85481463081
VAT Country Code: FR		 Location where the Customer is using and accessing the Services 20 ALLEE DE LA RAPERIE
59493 VILLENEUVE D'ASCQ
FRANCE		 278071803
GlobalSign Issuing of certificates (only for specific client set-ups) Belgium
QTSP
ISO/IEC 27001:2013
 LEI:875500H0WKURA9XATD59
EUID:BEKBOBCE.0459.134.256
VAT number:BE0459.134.256
VAT Country Code:BE		 Location where the Customer is using and accessing the Services Diestsevest 14
3000 Leuven
Belgium		 375714342
BE INVEST International S.A. Issuing of certificates (only for specific client setups) Luxembourg
QTSP
ISO/IEC 27001:2013
 LEI:549300NRQZC1EDTF8T75
EUID:LURCSL.B208856
VAT number:LU29222134
VAT Country Code:LU		 Location where the Customer is using and accessing the Services Rue Léon Laval 17
L-3372 Leudelange
Luxembourg		 371237540
Solutions Notarius Inc Remote hash signing and time-stamping Canada
ISO/IEC 27001:2013
 LEI: n/a
EUID:n/a
VAT number:(BN)1168439967
VAT Country Code:CA		 Location where the Customer is using and accessing the Services 465 McGill, Suite 300, Montreal, Quebec, Canada, H2Y 2H1 202889952

 

Nitro Digital Signing Service

Infrastructure Sub-processors: Data storage and Hosting

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Microsoft Azure Microsoft Azure as Cloud Service Provider Amsterdam and Dublin ISO 27001 LEI: 967600DJA1Q8K13MZ845
EUID: BEKBOBCE.0437.910.359
VAT number: BE0437910359
VAT Country Code: BE		 Location where the Customer is using and accessing the Services Luchthaven Brussel Nationaal 1 K
B-1930 Zaventem
Belgium		 170945484

 

eSignatures Sub-processors: Support Services 

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Salesforce (Service Cloud) Management tool for support services related to Nitro Digital Signing Service (web-based ticketing system) Sweden ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, PCI DSS, and FedRAMP LEI: 549300UONRKY537S9629
EUID: IECRO.394272
VAT number: IE6414272T
VAT Country Code: IE		 Location where the Customer is using and accessing the Services SALESFORCE TOWER DUBLIN NORTH DOCK D01
W2Y3 DUBLIN
IRELAND		 989878058

 

Time-stamping and Certification 

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Certigna Issuing of RGS/eIDAS certificates and time-stamping services France ISO 27001 LEI: ?
EUID: FR5910.481463081
VAT number: FR85481463081
VAT Country Code: FR		 Location where the Customer is using and accessing the Services 20 ALLEE DE LA RAPERIE
59493 VILLENEUVE D'ASCQ
FRANCE		 278071803
GlobalSign Timestamp services and certificates Belgium
QTSP
ISO/IEC 27001:2013
 LEI:875500H0WKURA9XATD59
EUID:BEKBOBCE.0459.134.256
VAT number:BE0459.134.256
VAT Country Code:BE		 Location where the Customer is using and accessing the Services Diestsevest 14
3000 Leuven
Belgium		 375714342
BE INVEST International S.A. Issuing of certificates (only for specific client setups) Luxembourg
QTSP
ISO/IEC 27001:2013
 LEI:549300NRQZC1EDTF8T75
EUID:LURCSL.B208856
VAT number:LU29222134
VAT Country Code:LU		 Location where the Customer is using and accessing the Services Rue Léon Laval 17
L-3372 Leudelange
Luxembourg		 371237540
Solutions Notarius Inc Remote hash signing and time-stamping Canada
ISO/IEC 27001:2013
 LEI: n/a
EUID:n/a
VAT number:(BN)1168439967
VAT Country Code:CA		 Location where the Customer is using and accessing the Services 465 McGill, Suite 300, Montreal, Quebec, Canada, H2Y 2H1 202889952

 

Nitro Validation Service

Infrastructure Sub-processors: Data Storage and Hosting

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Microsoft Azure Microsoft Azure as Cloud Service Provider Amsterdam and Dublin ISO 27001 LEI: 967600DJA1Q8K13MZ845
EUID: BEKBOBCE.0437.910.359
VAT number: BE0437910359
VAT Country Code: BE		 Location where the Customer is using and accessing the Services Luchthaven Brussel Nationaal 1 K
B-1930 Zaventem
Belgium		 170945484

 

Nitro Identity Service

Infrastructure Sub-Processors: Data Storage and Hosting

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Microsoft Azure Microsoft Azure as Cloud Service Provider Amsterdam and Dublin ISO 27001 LEI: 967600DJA1Q8K13MZ845
EUID: BEKBOBCE.0437.910.359
VAT number: BE0437910359
VAT Country Code: BE		 Location where the Customer is using and accessing the Services Luchthaven Brussel Nationaal 1 K
B-1930 Zaventem
Belgium		 170945484

eSignatures Sub-Processors: Support Services

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Salesforce (Service Cloud) Management tool for support services related to Nitro Identity Hub (web-based ticketing system) Sweden ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, PCI DSS, and FedRAMP LEI: 549300UONRKY537S9629
EUID: IECRO.394272
VAT number: IE6414272T
VAT Country Code: IE		 Location where the Customer is using and accessing the Services SALESFORCE TOWER DUBLIN NORTH DOCK D01
W2Y3 DUBLIN
IRELAND		 989878058

Nitro Identity 

(formerly Nitro Identity Hub)

Infrastructure Sub-processors: Data Storage and Hosting

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Microsoft Azure Microsoft Azure as Cloud Service Provider Amsterdam and Dublin ISO 27001 LEI: 967600DJA1Q8K13MZ845
EUID: BEKBOBCE.0437.910.359
VAT number: BE0437910359
VAT Country Code: BE		 Location where the Customer is using and accessing the Services Luchthaven Brussel Nationaal 1 K
B-1930 Zaventem
Belgium		 170945484

Infrastructure Sub-processors: Support Services

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Salesforce (Service Cloud) Management tool for support services related to Nitro Identity Hub (web-based ticketing system) Sweden ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, PCI DSS, and FedRAMP LEI: 549300UONRKY537S9629
EUID: IECRO.394272
VAT number: IE6414272T
VAT Country Code: IE		 Location where the Customer is using and accessing the Services SALESFORCE TOWER DUBLIN NORTH DOCK D01
W2Y3 DUBLIN
IRELAND		 989878058

 

Identity-specific Third-party Data Controllers

Entity Name

Purpose

Location

Certifications

LEI, EUD or VAT Number

Location of the provision of the service

Company address of Sub-processor

D&B D-U-N-S
Belgian Mobile ID (itsme Services) Provisioning of itsme® Services (for identification and authentication)   ISO 27001 LEI: 529900BRYPNBI4HGY560
EUID: BEKBOBCE.0541.659.084
VAT number: BE0541659084
VAT Country Code: BE		 Location where the Customer is using and accessing the Services Rue du Marquis 1
1000 Bruxelles
Belgium		 370468656
Liikenne- ja viestintävirasto / Finnish Transport and Communications Agency Traficom (Finnish Trust Network) Provisioning of services related to the Finnish Trust Network Finland ISO/IEC 27001:2013 LEI:
EUID:
VAT number: FI29247533
VAT Country Code: FI		 Location where the Customer is using and accessing the Services PO Box 96212
FI-01051 LASKUT
FINLAND		 368598824
Digitaliseringsstyrelsen (MitID) Provisioning of services related to Nem ID/MitID Amsterdam and Dublin   LEI:
EUID:
VAT number:  34051178
VAT Country Code: DK		 Location where the Customer is using and accessing the Services Landgreven 4
1301 København K
Denmark		 305302392
DnB Bank ASA (Norwegian Bank ID) Provisioning of services related to Norwegian Bank ID Norway   LEI: 549300GKFG0RYRRQ1414
EUID:
VAT number: 984851006
VAT Country Code: NO		 Location where the Customer is using and accessing the Services Dronning Eufemias gate 30
0191 Oslo
Norway		 519360130
Finansiell ID-Teknik AB (Swedish Bank ID) Provisioning of services related to Swedish Bank ID Sweden ISO/IEC 27001:2013 LEI:n/a
EUID:SEBOLREG.5566304928
VAT number:SE556630492801
VAT Country Code:SE		 Location where the Customer is using and accessing the Services Kungsgatan 33
111 56 Stockholm
Sweden		 508668824
Swisscom Provisioning of Swisscom Signing service Switzerland / Austria QTSP
ISO/IEC 27001:2013
ISO9001
ISO22301		 LEI:5493005SL9HHOXS3B739
EUID: n/a
VAT number:CHE-489.728.447
VAT Country Code:CH		 Location where the Customer is using and accessing the Services Konradstrasse 12
8005 Zürich
Switzerland		 480512950
OneID Provisioning of OneID service United Kingdom ISO/IEC 27001:2013
DIATF
Cyber Essentials		 LEI:984500EA7B5E50549475
EUID: n/a
VAT number: 322031172
VAT Country Code: GB		 Location where the Customer is using and accessing the Services Work.Life, CORE, 30 Brown Street, Manchester, M2 1DH, United Kingdom. 224682311

 

Nitro group companies

The following entities are members of the Nitro Group (and Nitro affiliates may act as sub-processor to another Nitro entity):

Name

Location
Nitro Software Ltd Australia
Nitro Software EMEA Ltd Ireland
Nitro Software Inc. United States
Nitro Software Canada Ltd Canada
Nitro Software Germany GmbH Germany
Nitro Software Hungary Kft. Hungary
Nitro Software Belgium NV Belgium
Nitro Software France SAS France
Nitro Software Portugal LDA Portugal

 

Global sub-processors

This section provides information about the identity, location, and role of material sub-processors Nitro engages for its internal business purposes. Nitro, by default, qualifies as a data controller about these sub-processors, and they are, in general, not engaged within the services Nitro is offering pursuant to customer agreements unless they are also mentioned in the sections above. 

Name

Function

Location
Amazon Web Services Hosting services EU Data Centers
CyberSource Payment processing United States
GetFeedback Customer surveys US Data Centers
Gong Call recording United States
Google Analytics United States
Intercom Customer communication United States
Invision Community Support forum US Data Centers
Marketo Marketing tool United States
Microsoft Office Infrastructure United States
Oracle America Billing United States
Paddle MOR and payment processing (MAC) United States
Salesforce Customer relationship management and customer support EU Data Centers
Salesloft Customer relationship management United States
Slack Collaboration and communication United States
Snowflake Database storage services EU Data Centers
Stripe Payment processing United States