Trust Center - Data Protection
Sub-processors and Subcontractors
Nitro uses certain Sub-processors to provide Services to its Customers. This page on our website intends to inform you on which Sub-processors are applicable and are used by Nitro.
What is a Sub-processor?
A Sub-processor is a data processor engaged by Nitro who has or potentially will have access to or process personal data when you are using our Services. Nitro engages different types of Sub-processors to perform various functions as explained below. Such services provided by the Sub-processors we engage are essential for making available all functionalities of the Services we offer.
When does Nitro engage a new Sub-processor?
Customers who signed Nitro’s Data Processing Addendum will be notified by Nitro in case the Sub-processor list as published on this website is being updated, aligned with the process set out in the relevant Data Processing Addendum.
Nitro undertakes to update this Sub-processors’ list regularly (when applicable) to enable its Customers to stay informed on the scope of subprocessing activities associated with our Services.
Nitro undertakes to update this Sub-processors’ list regularly (when applicable) to enable its Customers to stay informed on the scope of subprocessing activities associated with our Services.
Sub-processors engaged in our services
Nitro Pro
Nitro Sign (Essentials & Advanced)
Nitro Sign Premium
Nitro Digital Signing Service
Nitro Validation Service
Nitro Identity Service
Nitro Identity Hub
Nitro Group Companies
The following entities are members of the Nitro Group (and Nitro affiliates may act as Subprocessor to another Nitro entity):
| Name | Location |
| Nitro Software Ltd | Australia |
| Nitro Software EMEA Ltd | Ireland |
| Nitro Software Inc. | United States |
| Nitro Software Canada Ltd | Canada |
| Nitro Software Germany GmbH | Germany |
| Nitro Software Hungary Kft. | Hungary |
| Nitro Software Belgium NV | Belgium |
| Nitro Software France SAS | France |
| Nitro Software Portugal LDA | Portugal |
Global Sub-processors
This section provides information about the identity, location, and role of material Sub-processors Nitro is engaging for its own internal business purposes. Nitro by default qualifies as data controller in relation to these Sub-processors and they are in general not engaged within the Services Nitro is offering pursuant to customer agreements unless they are also mentioned in the sections above.
| Name | Function | Location |
| Amazon Web Services | Hosting Services | EU Data Centers |
| CyberSource | Payment Processing | United States |
| GetFeedback | Customer Surveys | US Data Centers |
| Gong | Call Recording | United States |
| Analytics | United States | |
| Intercom | Customer Communication | United States |
| Invision Community | Support Forum | US Data Centers |
| Marketo | Marketing Tool | United States |
| Microsoft Office | Infrastructure | United States |
| Oracle America | Billing | United States |
| Paddle | MOR and Payment Processing (MAC) | United States |
| Salesforce | Customer Relationship Management and Customer Support | EU Data Centers |
| Salesloft | Customer Relationship Management | United States |
| Slack | Collaboration and Communication | United States |
| Snowflake | Database Storage Services | EU Data Centers |
| Stripe | Payment Processing | United States |