Overview of Nitro Knowledge Assistant

Nitro Knowledge Assistant is a chat-based tool designed to provide quick, comprehensive answers to questions about Nitro products and services. Available on our website and also integrated within Nitro products, it supports queries about the following apps and services:

• Nitro PDF Pro (Windows, Mac, and iOS)
• Nitro Workspace
• Nitro Admin
  

Knowledge Assistant intelligently sources information from Nitro’s product documentation, including user guides and support materials, to efficiently respond to user inquiries.

Getting started with the Knowledge Assistant is easy. Below are the products through which you can access this tool. For detailed instructions, click on the corresponding user guide.

NOTE: Access to the Knowledge Assistant within our products is available exclusively to Nitro account holders.

Knowledge Assistant can be found under the help menu in PDF Pro for Windows.

Knowledge Assistant can be found under the Help menu in PDF Pro for Mac.

Knowledge Assistant can be found under the Help menu in PDF Pro for iPad & iPhone.

Nitro Workspace is your centralized hub for product installers, new web-based PDF tools, and quick eSigning. When accessing Knowledge Assistant through Nitro Workspace, you need to specify which product you want assistance with by selecting from the available options. This ensures that the documentation provided is relevant to the product you are using.

Upon launching Knowledge Assistant in Nitro Workspace, you will be prompted to choose the specific product you need help with.

Once you’ve chosen a product, you'll see prompts like “How do I edit a PDF?” Click a prompt or type your own question to get started.

Responses are text-based, tailored to your query, and include links to relevant user guides, images, and videos for further information.

Nitro Knowledge Assistant can respond to queries in over 80 languages, including:

• English
• French
• German
• Spanish

Use the thumbs-up or thumbs-down icons within the product interface to let us know what you think of the responses. Your input is invaluable in refining the Knowledge Assistant and helps us continually improve your experience, if you have more general feedback please submit it here.

At Nitro, we take the issue of inappropriate content very seriously. If you encounter any such content, please report it immediately by emailing details of the issue to privacy@gonitro.com. Our Privacy Team will swiftly escalate the matter internally for thorough investigation and prompt resolution.

Nitro Knowledge Assistant does not request or require personally identifiable information to operate and it does not access your data or personal information. Nitro stores questions asked and feedback responses anonymously (“Thumbs Up” or “Thumbs Down”) for product improvement purposes.

Nitro does not use customer data to train large language models. For details on our data and AI policies, please refer to the Nitro Trust Center.

The content generated by Knowledge Assistant is based on Nitro’s documentation and may contain errors, inconsistencies, or outdated information. It is provided “as-is” without any warranties or guarantees of accuracy.