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City Of Vincent Boosts Productivity by 500% by Empowering Entire Workforce with Nitro PDF

“We are a small IT team and the amount of support Nitro provided was just exceptional.”

Peter Ferguson, Executive Manager ICT

City of Vincent Empowers Entire Workforce with Nitro PDF pro, Boosting Productivity by 500%

A solution built with T-mobile in mind

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Nitro helps City of Vincent bring productivity capabilities to hundreds more employees

 

The Challenge

Extend PDF editing capabilities to all desktop workers 

Based in metropolitan Perth, Western Australia, the City of Vincent council provides a wide range of local government services, from strategic planning to sports and recreation. The council's small IT team is responsible for supporting all service areas, which can be a heavy administrative burden. The council used Adobe® Acrobat® Pro for all its PDF document creation and editing activities, but the tool had drawbacks.

The high cost and complicated licensing process meant that only 50 to 70 of the council’s 300 desktop workers had access to the software. With prices set to increase dramatically, the council sought an alternative product that could provide the same functionality as Adobe but to a larger user base. Given their limited IT resources, finding a solution that could be adopted with minimal disruption was key.

 

The solution

A standard, scalable PDF tool for everyone 

The City of Vincent enlisted the help of Insight, a leading IT reseller and solutions integrator, to find a PDF vendor that would allow them to empower more individuals while saving money in the process. Insight then worked closely with the Nitro team to plan a detailed demo, pilot, and evaluation process aligned with the council’s needs and goals. Previously, the City of Vincent could provide PDF editing capabilities to only 10%-20% of its desktop workers. However, with Nitro’s lower price point and flexible licensing arrangements, they can empower 500% more employees with the necessary document productivity tools.

Peter Ferguson, the City of Vincent’s Executive Manager ICT explains: “With Nitro, we can see the potential to expand coverage to 100% of users, so it becomes more of a core operating software as opposed to a specialist tool.” To ensure the switch from Adobe was seamless, Nitro provided the City of Vincent with a carefully thought-out transition process and professional change management support. This included a tailored communication plan based on insights gained through pilot launch surveys.

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The Final Results

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The Conclusion

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Company

City of Vincent

Headquarters

Perth, Western Australia 

Company Size

300 

Industry

Local Government 

History

Customer since 2021

Solution

Nitro PDF Pro

I’m extremely satisfied and confident that we’ve made the right choice. Thanks to Nitro, we now have a common platform that gives us all the functionality we need.
Peter Ferguson
Executive Manager ICT

The results

 
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100% license adoption

Nitro has rapidly become the go-to document productivity tool for City of Vincent employees. With 100% of licenses currently in use, many more council workers benefit from features that allow them to create, combine, annotate, and convert PDF documents. This includes users across key council services such as records and planning, as well as corporate services, including finance, HR, and IT.
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Rapid and seamless transition

Peter Ferguson says: “The support Nitro provided was just exceptional. I was blown away by the acceptance we got from staff about moving to the new product. I would have expected some pushback but there was none that I can recall.”
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Reduced environmental impact

Nitro PDF Pro’s QuickSign feature has helped City of Vincent users save 10,337 sheets of paper over the last year alone.

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