Mace Group employs more than 1,000 knowledge workers around the world—all of whom need access to PDF editing capabilities to complete their day-to-day work. Before 2020, those workers had been using another established provider of PDF tools. Faced with a need to expand coverage to more employees, the company sought an alternative vendor who could deliver the same functionality at a lower cost. It was essential a new solution offered the same core document creation, editing and sharing capabilities as the previous vendor, including file conversions from key MS applications such as Word, PowerPoint and Excel. Mace also needed streamlined change management and customer support so they could rapidly deploy their new solution to more than 1,000 users. A top priority for Mace Group was finding a partner who aligned with their sustainability and accessibility efforts, and who would be willing to work with them to shape new features and updates around their business needs.

Mace partnered with IT solutions provider CDW to identify the best alternative PDF vendor—a solution that would enable them to meet the needs and goals of the business while also achieving significant cost savings per user. Leon Batchelor, CDW Account Director: "With spiraling costs and an unattractive licensing model, Mace approached CDW asking for recommendations to move away from their existing PDF vendor. CDW identified Nitro as a great potential fit for a PDF solution based on Mace’s needs and the market.” Following an initial soft launch to 340 users in 2020, Mace Group decided to adopt Nitro as its default PDF solution, rapidly onboarding an additional 1,100 users in 2021. Their knowledge workers are now using Nitro for an average of three hours per week, with key user groups including Marketing, Legal and HR. Nitro’s customer support team ensured the switch was both rapid and seamless. Ian Steere, Digital Business Partner at Mace, explains: “Effective training is critical when you give people a new tool. It helps them understand how to use it and it means you get fewer issues down the line. Nitro’s customer support team held lots of training sessions during the transition and the feedback we got from employees was fantastic.”