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Pacific National Unlocks PDF Productivity and eSigning for All

"I had a specific goal to ensure everyone in my organization was licensed—even the field workers I knew would seldom use Nitro. I wanted to fully integrate these tools into our workflows and eliminate any worry about whether or not a team member could perform a given task."

Sarah McCullough, Business Applications Manager

PACIFIC NATIONAL UNLOCKS PDF PRODUCTIVITY AND ESIGNING FOR ALL

A solution built with T-mobile in mind

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Simplifying workflows through digitization 

 

The Challenge

Digitization and a more affordable way to handle documents 

With 3,500 employees and only 500 Adobe® Acrobat® licenses, Pacific National was in search of a solution and vendor offering a licensing model that would affordably expand PDF productivity and eSignature capabilities to every Pacific National worker, not just select user groups.

Additionally, Pacific National’s distributed workforce ran on a virtualized environment and had significant challenges finding a PDF productivity solution compatible with their Citrix desktop. Over 85% of Pacific National’s knowledge workers lacked the necessary tools to work efficiently with PDFs. As a result, employees frequently resorted to printing documents for signing, sharing, and editing, leading to excessive paper waste and cumbersome workflows.

 

The Challenge

A single solution for virtualized document workflows 

When Pacific National split from its parent company Asciano Limited, Business Applications Manager Sarah McCullough used the organizational restructuring as an opportunity to explore new PDF productivity solutions. Her goal for the solution was two-fold: to work smoothly within Pacific National’s virtualized environment while enabling her to equip the entire workforce with critical document productivity tools. “Nitro’s Customer Success team helped us frame up the benefits for our users so they could consume it all," said McCullough. "If we had more software partners who could do that with us, we’d have much better adoption across more of our software."

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The Final Results

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The Conclusion

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Company

Pacific National

Headquarters

Sydney, Australia

Company Size

3,500

Industry

Logistics

History

Customer since 2014

Solution

Nitro PDF

I feel like we're actually giving people better tools to do their job, for less money. Ultimately, Nitro is helping me achieve my goal to enable our workforce to improve cost efficiencies and productivity.
Sarah McCullough
Business Applications Manager

The results

The partnership with Nitro opened the door for Pacific National to plan for a print optimization project—a big step toward the company’s sustainability mission and McCullough's personal goal of ultimately eliminating paper across the workforce.

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Licensing flexibility

McCullough found a partner that enabled her to negotiate an enterprise licensing agreement through which every user—and every device—would be equipped with Nitro.
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Change management and adoption support

Nitro’s Customer Success team helped frame the benefits of Nitro for users and develop use case–specific training for different groups.
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Deployment capabilities

Running a distributed virtualized environment across 90+ sites nationwide meant that Pacific National required a solution that integrated seamlessly with Citrix. After thorough evaluation, Nitro was a winner for easy deployment and maintenance.

What can your organization do with Nitro?

Work with a proven partner and find the freedom to achieve without compromise.

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