How Shoalhaven City Council Increased Productivity Tool Usage by 364% with Nitro

Key Results

Increased access to PDF tools by 364%
Reached 100% license utilization in the first quarter
Reduced license administration effort

Shoalhaven City Council replaced its previous PDF software with Nitro PDF Pro to make PDF editing and eSigning tools available to more of its 1,300 employees. With a licensing model that reduced the need for manual license management, plus professional implementation and adoption support, the council expanded usage by 364% and reached full license utilization in the first quarter.

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364% increase in licensed users

Since switching to Nitro, Shoalhaven City Council saw a 364% productivity boost, expanding access to key tools like create, combine, and convert. Nitro’s change management support—clear implementation, training, and communication resources—enabled rapid adoption, further driven by its intuitive interface.

Professional post-implementation support

Shoalhaven City Council reached 100% user license utilization in the first quarter. Nitro is now the default PDF solution, used across the organization for tasks like editing PDFs and converting documents to Word and Excel.

100% utilization rate

Shoalhaven City Council achieved an impressive 100% user license utilization rate during the first quarter of the launch. Nitro is now set as the Council’s default PDF solution and is being used across the organization in diverse ways, with some teams using it to edit and update existing PDFs and others simply to convert documents back into Word and Excel.


Company	Shoalhaven City Council
Headquarters	Nowra, New South Wales, Australia
Industry	Local Government
Company size	1,300 employees
Nitro customer since	2022
Challenge	Expand access to PDF editing and eSigning tools while reducing the administrative work of managing licenses
Solution	Nitro PDF Pro
Results	364% increase in productivity tool usage; 100% license utilization in the first quarter

The challenge: Expand access to productivity tools without adding license administration

Shoalhaven City Council provides road, water, waste, environmental, community, health, and other local government services across a large area of New South Wales, Australia.

With around 1,300 employees, many of whom needed PDF editing or eSigning tools for their daily work, the council found its previous productivity suite difficult to manage. Maintaining a large number of individual user licenses took time, particularly when employees joined or left the organization.

Council members wanted a cost-effective alternative that offered the functions of Adobe Acrobat without the administrative and financial burden of allocating and maintaining licenses for staff.

The Final Results

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The Conclusion

The Final Results

The Conclusion

The results: Higher usage and less license administration

After switching to Nitro, Shoalhaven City Council expanded access to key PDF tools and achieved full license utilization in the first quarter. Nitro is now used across the organization as the council’s default PDF solution.

Increased productivity tool usage by 364%

The council reported a 364% increase in productivity tool usage after switching to Nitro, expanding employee access to functions such as creating, combining, and converting PDFs. Nitro’s familiar interface and implementation and adoption support helped encourage use across the organization.

Reached 100% license utilization in the first quarter

Shoalhaven City Council reached 100% user license utilization during the first quarter after launch, supporting a range of document tasks across teams.

Reduced the work of managing user licenses

The council no longer needs to spend time allocating and maintaining individual licenses for employees who need PDF tools. This reduces the administrative and onboarding work for IT and makes it easier to scale usage.

Supported adoption with professional guidance

Nitro provided implementation, training, and communication resources to support the transition from the previous PDF vendor. Dan Jones, IT Infrastructure and Delivery Manager, credited the professional support received during the switch with helping make Nitro PDF a success with users.

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