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364% Increase in Productivity Tool Usage When Shoalhaven City Council Switches To Nitro

“The professional support received throughout the process of switching our PDF vendor has really helped make Nitro PDF a huge success with our users.”

Dan Jones, IT Infrastructure and Delivery Manager

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A solution built with T-mobile in mind

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Scaling without the stress

 

The Challenge

Extend productivity capabilities to more employees 

Shoalhaven City Council provides road, water, waste, environmental, community, health, and other local government services across a large area of New South Wales, Australia, stretching about 100 Km from Berry to Ulladulla. The Council employs around 1,300 staff, many of whom need PDF editing or eSigning tools for their daily work. However, the productivity suite they were using required a large volume of user licenses, which were difficult and time-consuming to manage—especially when people left the organization or new people joined. They sought a cost-effective solution that would provide all the functions of Adobe® Acrobat® without the administrative burden. 

 

The solution

An easy-to-use, easy-to-manage productivity suite 

Shoalhaven City Council chose to partner with Nitro because of its seamless licensing model, which means they no longer have to spend time allocating and maintaining licenses for all the employees who need them. This eases the burden on IT administrators, especially when onboarding new employees. It also means they can quickly and easily scale up their use of productivity tools at any point. 

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The Final Results

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The Conclusion

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Company

Shoalhaven Council

Headquarters

Nowra, New South Wales 

Company Size

1,300 employees 

Industry

Local Government 

History

Customer since 2022

Solution

Nitro PDF Pro

Before switching to Nitro, we were struggling to maintain and manage licenses for all our staff. Now, we don’t have to worry about allocating licenses at all. Nitro is a seamless product to operate.
Dan Jones
IT Infrastructure and Delivery Manager

The results

 
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364% increase in licensed users

Since switching to Nitro, Shoalhaven City Council saw a 364% productivity boost, expanding access to key tools like create, combine, and convert. Nitro’s change management support—clear implementation, training, and communication resources—enabled rapid adoption, further driven by its intuitive interface.
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Professional post-implementation support

Shoalhaven City Council reached 100% user license utilization in the first quarter. Nitro is now the default PDF solution, used across the organization for tasks like editing PDFs and converting documents to Word and Excel.
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100% utilization rate

Shoalhaven City Council achieved an impressive 100% user license utilization rate during the first quarter of the launch. Nitro is now set as the Council’s default PDF solution and is being used across the organization in diverse ways, with some teams using it to edit and update existing PDFs and others simply to convert documents back into Word and Excel.

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