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A Change Management Victory for Zebra Technologies

“We looked very hard at ways we could standardize on PDF productivity across the organization, and Nitro enabled us to equip users who previously wouldn't have access to these capabilities.”

David Floss, Global Client Support Senior Manager

A Change Management Victory for Zebra Technologies

A solution built with T-mobile in mind

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Scaling happier with Nitro

 

The Challenge

Scalability and high user adoption

Zebra Technologies’ tracking technology and solutions provide precise operational data that help businesses understand how they work and how they could work better. Zebra Technologies increased its workforce when it acquired Motorola Solutions' Enterprise business in 2014. With such explosive growth, business leaders sought to manage the change across employees and processes by merging the best aspects of each company.

 

The Solution

A secure, affordable PDF productivity tool 

As a result, Zebra chose Nitro for its superior value and ease of use. Zebra Global Client Support Manager, David Floss, decided that Zebra would benefit more from Nitro's scalability, intuitive interface, and compelling value. With such a high number of knowledge workers who had not previously used Nitro, Floss focused on driving adoption of Nitro throughout the business—not only incentivizing other business units to switch to Nitro at no cost, but also implementing change management strategies that eased the transition and ensured user satisfaction.

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The Final Results

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The Conclusion

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Company

Zebra Technologies

Headquarters

Lincolnshire, Illinois

Company Size

7,000

Industry

Technology

History

Customer since 2010

Solution

Nitro PDF

It was more than buying a product—it was engaging in a relationship, which is why we work with Nitro as we drive digital transformation. Nitro took time to understand our needs first, and built our deployment strategy against those findings.
David Floss
Global Client Support Senior Manager

The results

Nitro's change management experts helped Zebra achieve its unique goals throughout implementation—from accelerating user adoption through communication and training to standardizing a secure, affordable document productivity solution.

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Seamless communication

David and team felt supported by Nitro from the start. To further drive adoption, Zebra partnered closely with Nitro’s Customer Success team to craft effective user-facing communications.
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Training support

Zebra leveraged Nitro’s educational materials—especially the customized microsite, which included a helpdesk integration and site analytics—to see how many people were using the microsite and determine if additional promotion was needed.
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Productivity from day one

Designed to mirror the Microsoft Office UI, Nitro’s intuitive interface diffused user resistance to change. Even first-time users were familiar with how to navigate Nitro.

What can your organization do with Nitro?

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